Guarantee and Returns

GUARANTEE

All items sold by FLAMENQUEO, have a two-year warranty period, starting from the same day that the sale is made, as established by Royal Legislative Decree 1/2007 of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users, being excluded from this warranty products with breakage, damage or wear due to misuse and operation of those items and products that have been subjected to improper and irregular use, or which, due to misuse, have been subjected to excessive and forceful work loads, such as broken flamingo drawer lids due to the use of unsuitable utensils, scratches due to the improper use of different types of drumsticks or other utensils, sagging flamingo drawer lids due to climbing on them or putting excess weight on them, erosion of the varnish due to spilling harmful products or due to the friction produced by use, wear and tear of the legs due to successive dragging on narrow floors, etc.

In order to be able to choose and make any claim on any product, it is necessary and essential to keep the purchase invoice and thus be able to check that it is within the period and within the guarantee. Therefore, we recommend that when you receive the product, carefully check the packaging, and if you find any type of damage, we recommend that you photograph the box before opening it and, if possible, together with the delivery person. In addition to these recommendations, please note on the delivery receipt of the transport agency, any problem detected in the packaging, such as a breakage, deformity, moisture, anomaly or blow that can be perceived in the box. Please note that the deadline to complain to the transport agency, established by law, is 24 hours from receipt of the order. It is important to know this detail because once this period has elapsed, it would not be possible to make the relevant claim due to incidents in the transport. It should be made clear that this period only and exclusively affects claims arising from the transport of the Product and logically does not affect the two-year guarantee period offered.

RETURNS

RIGHT OF WITHDRAWAL AND RETURN

The customer has the right to return the product even if it is in perfect condition within 7 calendar days from the moment the order is received (according to art. 44 of Law 7/1996 of 15 January 1996 on the Regulation of Retail Trade, modified by Law 47/2002 of 19 December 2002).

You only have to comply with certain requirements:

-Items that are in factory-sealed and sealed packaging will not be accepted for return.

-The product must be in perfect condition and logically unused.

-The return must be made without exception, in the original packaging and without any type of damage.

-The expenses derived from the shipment, as much in its going as in the return, are at the expense of the client who executes the return.

If you have any questions and need assistance, please do not hesitate to contact FLAMENQUEO, through the channels that we indicate on the web.

Download model complaint or withdrawal form:     

CLAIMS

Any complaint that the seller considers appropriate will be dealt with as soon as possible, and can be made at the following contact addresses:

Postal: JOSÉ MANUEL ESTEBAN ACOSTA, C/ Deire Edif. Diamante 4B 1ºA, 29770 Torrox, Málaga (Spain).

Contact Methods available:

Online Dispute Resolution.

In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online disputes between the seller and the buyer, without recourse to the courts of law, through the intervention of a third party, called the Dispute Resolution Body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties in order to reach an agreement, and may finally suggest and/or impose a solution to the conflict.

Link to the ODR platform: http://ec.europa.eu/consumers/odr/

MODELS AND ARTICLES

We reserve the right to modify without prior notice, details, design, characteristics [...] of the articles, provided that they are of a superior character to that offered, in the case of making changes that affect you by lowering the performance, it will be indicated in advance. Translated with www.DeepL.com/Translator (free version)

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